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Public Offer to conclude an agency contract

Version of 10.09.2026

1. General provisions

  1. 1.1. This public offer (hereinafter the “Offer”) is the official proposal of the Jamba Store service (hereinafter the “Agent”, whose details are given in section 13) to enter into an agency contract on the terms set out below. The Offer is addressed to natural persons of full legal capacity who accept this proposal (hereinafter the “Buyer”).
  2. 1.2. Acceptance of the Offer is equivalent to concluding a contract on the terms of the Offer. Acceptance means any of the following implied actions by the Buyer: signing in to the Service, placing an Order, pressing a confirmation or payment button, actually paying for an Order, or receiving and using the Services.
  3. 1.3. By accepting the Offer the Buyer confirms that they are at least 18 years old, of full legal capacity, acting in their own name and their own interest, not included in any sanctions or other restrictive lists, and not located in a jurisdiction where use of the Service is prohibited.
  4. 1.4. If the Buyer disagrees with any provision of the Offer, they must stop using the Service before placing an Order.

2. Definitions

  1. 2.1. The “Service” is the Jamba Store software complex owned by the Agent, comprising: the storefront site (jambastore.top), where the Buyer selects Services, places and pays for an Order and views statuses and results in the “Orders” section; the order delivery platform (jambastore.net), where the Buyer is given the result of the Order — activation codes and gift codes, and information about the processing status; the Telegram app and the Telegram bot; and the Agent’s other pages and software modules through which the Services are provided. All domains and modules are parts of a single Service and belong to one Agent.
  2. 2.2. The “Services” are the paid agency services the Agent provides on the Buyer’s instruction and at the Buyer’s expense: buying and delivering PlayStation digital goods (games, add-ons, in-game currency, subscriptions, gift codes); registering (creating), on the Buyer’s instruction, a new PSN account in a region of the Buyer’s choice; buying and delivering activation keys (codes) for PC games, add-ons and editions on the Steam digital platform; topping up a Steam account balance by login; topping up a PSN wallet (with gift codes or by crediting the account); topping up game accounts and buying in-game items for mobile games by the Buyer’s in-game identifier; buying and delivering digital services and gift codes of third-party platforms (including Telegram Stars, the Telegram Premium subscription, and gift codes of digital stores); and the related services listed in the Service.
  3. 2.3. An “Order” is the Buyer’s instruction to provide Services, created through the Service and holding the chosen Services, their price and the data needed to fulfil them.
  4. 2.4. “Third parties” are rights holders and platform operators (including Sony Interactive Entertainment, Valve, Telegram, and the publishers and operators of mobile games and digital services), suppliers of digital goods, payment systems, banks and other parties engaged to fulfil an Order.
  5. 2.5. The “Agent’s report” is the information about fulfilment of an Order shown in the Service (the order status) and sent to the Buyer’s Telegram and/or email.
  6. 2.6. Terms not defined in this section are read in line with the text of the Offer and the information in the Service, and failing that, in their commonly accepted meaning.

3. Subject matter of the Offer

  1. 3.1. The Agent undertakes, for a fee, on the Buyer’s instruction and at the Buyer’s expense, to buy digital goods and top up the balances of the Buyer’s accounts with Third parties, and the Buyer undertakes to pay for the Order and to provide the data needed to fulfil it.
  2. 3.2. The Agent acts solely as an intermediary between the Buyer and Third parties. The Agent is not a bank, a credit institution, an electronic money operator, a payment agent, a rights holder of the digital goods sold, or a representative of the platforms.
  3. 3.3. Payments are taken through the payment gateways and systems of Third parties. The Agent does not hold the Buyer’s funds and does not process their bank card details.
  4. 3.4. The Agent’s fee is included in the Order price shown in the Service before payment and is the difference between the Order amount and the Agent’s costs of fulfilling it. No fee is charged separately from the Order price.
  5. 3.5. The Agent publishes information about the Services, prices, fees, limits and time frames in the Service. The Buyer must read that information before placing an Order.
  6. 3.6. The Offer needs no paper signature or seal and remains fully binding. Electronic documents and acts of Acceptance have the same force as documents signed by hand.
  7. 3.7. The names, trademarks and logos of Steam, PlayStation, PlayStation Network and Telegram, and the titles of games, editions and other digital goods, belong to their respective rights holders. The Agent is not a rights holder, licensee, distributor, official partner or representative of Valve Corporation, Sony Interactive Entertainment, Telegram, game publishers or other platforms, and is not affiliated with them. These marks are used in the Service for information only (to identify goods) and imply no partnership, sponsorship or endorsement by the rights holders.
  8. 3.8. Notices from rights holders and their representatives concerning products, names, images and descriptions placed in the Service are submitted in the manner and with the details set out on the “For rights holders” page and are reviewed within the period established by clause 11.2.

4. Placing and fulfilling an Order

  1. 4.1. To have an Order fulfilled the Buyer provides accurate and current data: the Steam account login (for Steam balance top-ups), the region and details of the PSN account (for PlayStation goods and top-ups), the in-game identifier — ID/UID, zone identifier and server (for mobile game top-ups), the Telegram username (for Telegram Stars and Telegram Premium), an email address, and any other details the Service asks for. The Buyer is responsible for the accuracy of the data provided: a Service performed on the data the Buyer gave (including to someone else’s account or to one entered by mistake) counts as duly performed.
  2. 4.2. Some Services require the Buyer’s cooperation: providing account sign-in details, confirmation codes, accepting invitations, activating codes. The Buyer undertakes to cooperate within no more than 72 hours of the Agent’s request.
  3. 4.3. An Order counts as fulfilled and the Service as duly performed at the moment any of the following happens: an activation code or gift code is handed to the Buyer — shown on the order delivery platform jambastore.net and/or in the “Orders” section of the Service (a notification with a link to the delivery page is sent to Telegram and/or the email given); funds are credited to a Steam balance or a PSN wallet; the item or subscription is activated on the Buyer’s account.
  4. 4.4. The fulfilment times shown in the Service (including the average delivery time in minutes) are indicative and reflect the average when the Service and Third parties are working normally. The maximum fulfilment time for an Order is 24 (twenty-four) hours from payment, and for Services requiring the Buyer’s cooperation (clause 4.2), from the moment that cooperation is given. Only exceeding the maximum time counts as delay by the Agent. The maximum time may grow for reasons on the side of Third parties (platform maintenance, payment system checks and the like), of which the Agent informs the Buyer.
  5. 4.5. The Agent’s report is given as a change of the Order status in the Service and/or as a notification. The Buyer may send reasoned objections to the report within 3 (three) calendar days of its delivery. If no objections arrive within that period the report counts as accepted and the Order as duly fulfilled. Accepting the report does not deprive the Buyer of the rights granted by the mandatory rules of the applicable law.
  6. 4.6. When an Order is placed and paid for, the Agent records the technical data of the request: the date and time, the IP address, device and browser details, the interface language, the source of the request, the data the Buyer entered and the correspondence between the Parties. That data, together with the Order statuses in the Service, confirms the fact and circumstances of the Order being placed, paid for and fulfilled, and is accepted by the Parties as proper and sufficient evidence. How such data is processed is set out in the Privacy Policy.
  7. 4.7. Specifics of Services involving Steam activation keys:
    • the key is handed to the Buyer as an alphanumeric code — shown on the order delivery page (jambastore.net) and in the “Orders” section of the Service; a link to the delivery page is sent to the email given; an email address is enough to fulfil the Order, and no access to the Buyer’s Steam account is requested;
    • the Buyer activates the key themselves in their own Steam account; the Agent does not perform the activation and is not responsible for the Buyer’s actions during it;
    • the key is meant for activation in the region stated in the product description and in the Order; the Buyer is responsible for choosing the region, for it matching the region and settings of their Steam account, and for following Valve Corporation’s rules;
    • a failed or refused activation caused by the Buyer choosing the wrong region, by using tools to bypass regional restrictions (VPN, changing the account country and the like), by restrictions or decisions of Valve or the publisher, or by the regional, age or other restrictions stated in the description, is not a defect of the Service and gives no right to a refund;
    • the moment the code is handed over (shown on the delivery page or in the “Orders” section of the Service) counts as the moment the Order is duly fulfilled (clause 4.3), whether or not the Buyer has activated the key; a code that has been handed over (revealed) cannot be exchanged or refunded;
    • The Agent does not guarantee that a game, add-on or edition will be available in a particular country if that availability is later restricted by Valve, the publisher or other Third parties for reasons beyond the Agent’s control.
  8. 4.8. Specifics of Services requiring access to the Buyer’s account (buying PlayStation goods and subscriptions, topping up a PSN wallet in the “with sign-in” mode): the Buyer voluntarily provides sign-in details (login, password, backup codes) solely for the purpose of fulfilling the Order and represents to the Agent (art. 431.2 of the Civil Code of the Russian Federation) that the account belongs to them and was created lawfully. The Agent uses the details received only to fulfil the Order, does not change the information linked to the account, and processes the data in protected form as set out in the Privacy Policy. The Buyer is aware that signing in to the account from devices other than their own may be treated by the platform operator as grounds for checks or restrictions on the account; such platform decisions are not a defect of the Service (clause 9.2). After the Order is fulfilled the Buyer is advised to change the account password.
  9. 4.9. A pre-order is an Order for a digital item whose release date has not yet arrived at the time it is placed. A pre-order is fulfilled in the ordinary way (clause 4.3): by handing codes to the Buyer or by placing the pre-order on the Buyer’s account; from that moment the Order counts as fulfilled. Access to the item itself is opened by the platform on the release date set by the rights holder; the rights holder or the platform may change that date — such a change is beyond the Agent’s control, is not a defect of the Service and gives no right to a refund on a fulfilled Order. A pre-order placed on an account cannot be cancelled, under the platforms’ rules. Before fulfilment begins the Buyer may withdraw from a pre-order and receive the amount paid back, less payment system fees (where these apply).
  10. 4.10. Regional and age restrictions (they apply to all Services): digital goods, codes and top-ups are meant for use in the region stated in the product description and in the Order. The Buyer is responsible for choosing the region, for it matching the region and settings of their account, and for following the rules of the platform concerned. What can be done with credited funds and activated goods is governed by the platforms’ rules and may be limited by them (in particular, buying subscriptions from the balance of a “Turkey” PSN wallet is available only to users resident in Turkey, as stated in the Service). Age restrictions on content are set by the rights holders and stated in the product description; they are for the Buyer to observe, having confirmed they are at least 18 (clause 1.3). Being unable to use an item because of a region mismatch, the settings of the Buyer’s account, or the regional, age and other platform restrictions stated in the Service, is not a defect of the Service and gives no right to a refund.

5. Rights and obligations of the Parties

  1. 5.1. The Agent undertakes: to provide the Services in good faith and in the Buyer’s interest; to keep the Service running within its own technical area of responsibility; to provide reports; and to keep the Buyer’s data confidential in accordance with the Privacy Policy.
  2. 5.2. The Agent may: engage Third parties to fulfil Orders; suspend fulfilment of an Order and/or access to the Service if the Buyer breaches the Offer, provides false data, or where there are signs of fraudulent or unlawful transactions — until the breach is remedied or the check is completed; ask the Buyer for information and documents needed to fulfil the Order and to comply with the law; and change prices, fees, limits and terms of the Services by publishing the changes in the Service (changes do not affect Orders already paid for).
  3. 5.3. The Buyer undertakes: to provide accurate data and to report changes to it promptly; to cooperate as set out in clause 4.2; not to use the Service for unlawful, fraudulent or dubious transactions, or to circumvent sanctions, currency and other restrictions; not to interfere with the Service or bypass its technical limits; and to follow the rules of Third-party platforms (including the rules of PlayStation Network and Steam).
  4. 5.4. The Buyer may: receive information about the status of an Order; submit complaints under section 11; and leave reviews of the Services that break no law and infringe no third-party rights.

6. Prices and settlement

  1. 6.1. Settlement is in Russian roubles by the means available in the Service. The base Order price accounts for the Agent’s costs of arranging payment collection; when paying through the Faster Payments System (SBP) the Buyer receives a discount off the base price. The final amount payable for each available payment method is shown before the Order is confirmed.
  2. 6.2. The price of a PSN wallet top-up is set by the selling rate of the relevant currency, which the Agent sets and publishes in the Service at the time the Order is placed. The Agent’s rate may differ from exchange and bank rates.
  3. 6.3. For top-up Services, the denomination stated in the Order is credited to the Buyer’s balance (account): the Steam top-up amount in roubles; the PSN wallet denomination in the region’s currency; the chosen denomination of in-game items or of the service. The Service fee is included in the final amount payable shown before the Order is confirmed and is not credited to the balance. Where a top-up is credited in a currency other than the payment currency, the amount credited accounts for conversion at the rates of the platform and/or Third parties; a difference of up to 2% (two per cent) between the amount actually credited and the Order denomination, caused by that conversion, counts as due performance and is not a defect of the Service.
  4. 6.4. Payment systems, banks and other intermediaries may withhold fees of their own, whose size the Agent does not control and for which it bears no responsibility.
  5. 6.5. Fulfilment is carried out solely on the data the Buyer entered in the Service’s forms. If the data is incomplete or incorrect, the Agent may suspend fulfilment until correct data is received; such a suspension does not count as delay by the Agent.
  6. 6.6. The Agent may change or cancel prices and the terms of current promotions, discounts and promo codes at any time without giving reasons; the changes do not affect Orders already paid for.

7. Refunds

  1. 7.1. Orders are for digital goods and agency services. A duly fulfilled Order (clause 4.3) cannot be exchanged or refunded: a code that has been handed over, a top-up that has been credited or a subscription that has been activated cannot be “returned” to the platform.
  2. 7.2. If an Order has not been fulfilled and cannot be fulfilled for reasons the Buyer is not responsible for (the item is unavailable, technical impossibility on the Agent’s side, the Agent’s refusal to perform), the Buyer is refunded 100% of the amount paid.
  3. 7.3. If an Order cannot be fulfilled, or is cancelled because of circumstances on the Buyer’s side, the refund is made less the costs the Agent has actually incurred on that Order: the fees of payment systems and banks for taking and refunding the payment, the cost of acquiring the Order (payments to the advertising systems whose ads the Order came through, and the reward of the partner whose link the Buyer arrived by), and the cost of digital goods (codes, top-ups) the Agent has already bought from Third parties to fulfil the Order before the withdrawal was received, where they cannot be returned to the supplier or sold again — but in total no more than 15% (fifteen per cent) of the Order amount. The amount withheld is supported by the Service’s records and settlement documents and is told to the Buyer when the request is reviewed. If the Buyer withdraws from an Order before fulfilment begins, only payment system fees are withheld (where these apply). Circumstances on the Buyer’s side include, in particular:
    • giving an incorrect, incomplete or non-existent login, region or other account details, where correct details are not provided within 72 hours of the Agent’s request;
    • failing to give the cooperation needed for fulfilment (sign-in details, confirmation codes, accepting an invitation and the like) within the period stated in clause 4.2;
    • the region of the Buyer’s account not matching the region of the Order placed;
    • the platform blocking or restricting the Buyer’s account, or account settings that prevent fulfilment;
    • the Buyer withdrawing from a paid Order before fulfilment begins;
    • the Buyer breaching the rules of Third-party platforms or the terms of this Offer.
  4. 7.4. To obtain a refund the Buyer sends a request in the Order chat or to the contacts in section 13, stating the Order number and the reason. The Agent reviews the request and issues the refund instruction within 10 (ten) calendar days; how long the money takes to arrive is governed by the payment system’s rules. Refunds are made by the same means the Order was paid with.
  5. 7.5. On a refund, bonus points earned on the refunded Order are cancelled; the part of the Order paid with bonus points is returned as points. Points, promo codes and other discounts are not compensated in money.
  6. 7.6. Where money is returned to the Buyer at the initiative of the payment system or the bank for reasons beyond the Agent’s control, the agency fee withheld is not refundable.
  7. 7.7. Disputing a payment for a duly fulfilled Order through a bank or a payment system (a chargeback) without first contacting the Agent under section 11 breaches this Offer. In that case the Agent may present the payment system, the bank and the authorised bodies with evidence that the Order was fulfilled (the technical checkout data under clause 4.6, the correspondence between the Parties, the Order statuses), recover from the Buyer the losses caused, including amounts withheld and penalties charged by payment systems, and restrict the Buyer’s access to the Service.

8. The bonus program. The affiliate program

  1. 8.1. Bonus points and promo codes are a way of rewarding Buyers. They are not money, electronic money or securities, and they cannot be exchanged for money or transferred to third parties.
  2. 8.2. The Agent may at any time change or end the bonus and affiliate programs, change accrual rates and spending limits, and cancel points and accruals obtained in breach of the programs’ terms or bearing signs of abuse. Changes are not retroactive: they apply to orders and accruals made after the changes are published.
  3. 8.3. The affiliate program is a separate paid contractual relationship between the Agent and a partner (hereinafter the “Partner”). Its terms are the provisions of this section together with the information the Agent publishes in the Service on the “For partners” page and in the partner dashboard (rates by category, the customer attribution period, the holding period, minimum amounts and payout methods, restrictions). Registering a partner account counts as full and unconditional acceptance of the affiliate program terms. A Partner may be a natural person of full legal capacity aged at least 18, or a person holding the status of a self-employed person or an individual entrepreneur.
  4. 8.4. The Partner’s reward is accrued and accounted for in Russian roubles as a percentage of the paid orders of customers the Partner brought in, at the rates in force when the order was paid for. An accrual becomes available for withdrawal once the holding period expires, the purpose of which is to check the order for cancellation, payment reversal and signs of bad faith. Cancelling an order or reversing a payment cancels the corresponding accrual.
  5. 8.5. No reward is accrued: on the Partner’s own orders, including those placed from their devices, IP addresses or email addresses; or on orders brought in against the program rules (click inflation, fake orders, spam, misleading customers, replacing other partners’ tags, using advertising methods the program forbids). The Agent may suspend accruals and payouts while signs of a breach are checked, and cancel accruals made in breach; the Partner is notified of the outcome of the check.
  6. 8.6. The reward is paid on the Partner’s request to the details they give, by the methods and on the terms stated in the partner dashboard before the request is submitted. On a separate application by the Partner, expressed by choosing the relevant method in the dashboard, the Agent’s monetary obligation may be discharged by way of composition (art. 409 of the Civil Code of the Russian Federation) — by transferring digital currency (USDT, TRC20 network) in an amount equivalent to the obligation at the rate fixed in the request. In making such an application the Partner represents to the Agent (art. 431.2 of the Civil Code) that receiving and holding digital currency does not contravene the law of their jurisdiction, that they are aware of the restrictions set by art. 14 of Federal Law No. 259-FZ of 31 July 2020, and that they bear all tax and regulatory consequences of that choice themselves. Digital currency is not a means of payment; the Agent provides no digital currency exchange services.
  7. 8.7. The Partner calculates and pays taxes and other mandatory charges on the reward received themselves, according to their status and the applicable law.
  8. 8.8. The Partner may leave the program at any time by closing their partner account. Before closing, the Partner is given the chance to withdraw the available balance of their reward; by closing the account with an unwithdrawn balance the Partner releases the Agent from the obligation in that amount (art. 415 of the Civil Code of the Russian Federation), of which they are warned before confirming the closure. How the Partner’s data is processed and how long it is kept is set out in the Privacy Policy.

9. Liability

  1. 9.1. The Parties are liable for failure to perform or improper performance of their obligations in accordance with the terms of the Offer and the applicable law.
  2. 9.2. The Agent is not liable: for the acts and decisions of Third parties, including platforms (Sony, Valve), banks and payment systems; for platforms blocking, restricting or changing the terms of the Buyer’s accounts, including after an Order has been fulfilled; for the consequences of the Buyer providing false or incomplete data; for the Service being unavailable because of the acts of third parties, hosting providers or telecom operators, DDoS attacks or force majeure; or for the Buyer’s indirect losses and lost profit.
  3. 9.3. The Agent’s liability is limited as far as the applicable law allows. Where the Buyer uses the Services for personal (household) needs, the Agent’s liability is governed by consumer protection law. Otherwise the Agent’s total liability on an Order is limited to the amount the Buyer paid for that Order; indirect losses and lost profit are not compensated.
  4. 9.4. The Buyer alone is responsible for using the Service in breach of the law and undertakes to compensate the Agent for losses caused by such actions, including claims by Third parties and the authorities.
  5. 9.5. The Buyer’s subjective dissatisfaction with the quality of duly performed Services is not a ground for treating those Services as improper.

10. Force majeure

  1. 10.1. The Parties are released from liability for non-performance caused by force majeure: natural disasters, accidents, epidemics, strikes, military action, acts of terrorism, cyberattacks, failures of telecommunications networks, payment systems and banks, acts of public authorities, and other extraordinary and unavoidable circumstances.
  2. 10.2. The Party affected by such circumstances notifies the other Party within 10 (ten) calendar days. Performance deadlines are extended for as long as the circumstances last. If they last more than 60 (sixty) calendar days, either Party may withdraw from the contract.

11. Complaints and dispute resolution

  1. 11.1. Disputes are settled through the complaints procedure. A complaint is sent to the Agent’s email address given in section 13, describing the claim and stating the Order number and supporting details.
  2. 11.2. A complaint is answered within 15 (fifteen) calendar days of receipt.
  3. 11.3. If no agreement is reached, the dispute goes to court. A Buyer who uses the Services for personal (household) needs may apply to a court under the jurisdiction rules set by consumer protection law. Disputes with Buyers and Partners who use the Service for business purposes are heard by the court at the Agent’s place of registration. The relations of the Parties are governed by the law of the Agent’s country of registration, subject to the mandatory rules of the law of the consumer Buyer’s country of residence.
  4. 11.4. Electronic correspondence between the Parties (the Service, Telegram, email) is accepted as proper evidence and has the same force as paper documents.

12. Final provisions

  1. 12.1. The Offer takes effect for the Buyer upon Acceptance and remains in force until the Parties have performed their obligations in full.
  2. 12.2. The Agent may amend the Offer unilaterally by publishing a new version in the Service. Amendments take effect on the date of publication; continued use of the Service means acceptance of the new version. Orders are governed by the version in force when they were paid for.
  3. 12.3. If one provision of the Offer is invalid, the remaining provisions stay in force.
  4. 12.4. The Buyer may not assign rights and obligations under the contract without the Agent’s written consent. The Agent may assign rights and obligations upon notice to the Buyer.

13. The Agent’s details

Email: support@jambastore.top